Refund & Cancellation

• Money added to your wallet via the “Add money” flow is non-refundable to the source payment method.
• Once added, the deposit balance can be used to pay tournament entry fees on BooyahZone.
• Deposit balance does NOT earn interest and is NOT withdrawable. Only winnings (prize money) are withdrawable to your UPI.
• If a deposit transaction fails but money is debited from your bank, please email our contact form with the UTR / transaction reference. We will reconcile within 7 working days; if confirmed, the amount will be credited to your wallet.

• If we cancel a tournament before its scheduled start time for any reason (insufficient slots filled, technical issues, force majeure), 100% of paid entry fees are refunded to the player's wallet within 24 hours.
• The refunded amount returns to the same bucket it was paid from — deposit-funded entries refund to deposit; winnings-funded entries refund to winnings.

• You may request to withdraw from a tournament more than 30 minutes before its scheduled start time by emailing us. Refund granted at our discretion.
• Once a match has started (scheduled start time has passed), entry fees are non-refundable regardless of whether you joined the room or played.
• No-shows (paid but did not join the custom room) are not eligible for refunds.

If you are disqualified for cheating, rule violation, fake screenshot, account sharing, multi-accounting, or any other prohibited conduct described in our Terms & Conditions or Fair Play Policy, your entry fee is forfeited and not refundable. Wallet balance may also be frozen pending investigation.

• If you believe your screenshot was wrongly rejected or your prize amount is incorrect, email us at our contact form within 48 hours of the match.
• Include your registered mobile number, tournament name/date, and any supporting evidence (e.g. additional in-game screenshots, video clips).
• We will review and respond within 5 working days. Our admin decision is final.

• Withdrawals from your winnings balance are processed to your saved UPI ID after admin review.
• Standard processing time: 24–72 working hours from the time the withdrawal is approved.
• Minimum withdrawal amount: ₹100.
• If a withdrawal is rejected (invalid UPI, suspected fraud, etc.), the full amount is refunded to your winnings balance within 24 hours.
• If a withdrawal shows as “paid” in our system but you did not receive money in your UPI, please email us with your UPI app screenshot showing no credit, within 7 days of the “paid” timestamp. We will trace the transaction with our payout provider.

For any refund request, please email our contact form with:

• Your registered mobile number on BooyahZone
• Tournament name and scheduled date/time (if applicable)
• Transaction ID / UTR / payment reference
• Reason for refund

We aim to acknowledge all refund requests within 24 hours and resolve them within 7 working days.

Initiating a chargeback or payment dispute with your bank without first contacting our support team is treated as a violation of our Terms. Accounts that initiate frivolous chargebacks may be permanently banned and any wallet balance forfeited. Please always email us first — most disputes are resolved much faster directly with us.